Self Storage FAQ

Frequently Asked Questions

  • What are the office hours?

    9 am to 6 pm Monday through Friday. We are closed on Saturdays, Sundays, and posted Holidays.

  • Where is your office located?

    Our office is located on 3211 S Highland Drive, Millcreek UT 84106.

  • What are the “gate” hours?

    Access into the facility or gate hours are from 6 am to 10 pm, seven days a week: including holidays. Store hours do not affect gate hours.

  • Do you require insurance to rent?

    Yes, we do require some sort of personal property protection for the items that are being stored in our properties. We offer a protection policy that is added if our customer does not have insurance of their own that specifically covers offsite storage facilities.

  • How can I rent a unit?

    You can give us a call or text us at (801) 972-2525 and we can rent a unit to you over the phone. You’re also welcome to visit us in person at our office located at 3211 S Highland Drive, Millcreek UT 84106.

  • Can I rent a unit after hours or if the office is closed?

    Yes, you can complete the entire process online. Visit our Home Page and select the desired location and unit. Enter your contact information and proceed with a payment. Our website will take you step by step on completing the process.

  • Do all your properties have an office?

    No, some of our offices are virtual. Our Ogden and West Valley locations do not have offices on-site.  Our maintenance teams inspect our properties daily. 

  • What if I want to see a specific unit?

    Please give us a call or text us at (801) 972-2525 and we can accommodate accessing any unit. We can also schedule an appointment for management to meet you at the property and provide you a personal tour.

  • Are there any additional fees?

    We do have a $30 administration fee: it is a one-time processing fee.

  • What is the Administration Fee? Do I have to pay it? Is it refundable?

    The administration fee is a standard processing fee to file the agreements, managing records, and performing administrative tasks related to a service/transaction. Administration fees cannot be waived and are non-refundable.

  • How can I know if my insurance policy covers storage?

    Contact your insurance agent on what your policy covers. It is important to inform them that this is "Offsite Storage Facility". Numerous insurance agencies express they cover self-storage but sometimes that only means a shed or garage that is located where a person resides. If your policy does cover offsite self-storage units, you will want to make sure you add our facility address to your policy. We will need your declaration page from your insurance to add onto your account.

  • What is prohibited to store inside a unit?

    Our rental agreement states that customers are strictly prohibited from storing any animals; food; animal food (including seeds); explosives; highly flammable, dangerous, hazardous or toxic materials; contraband or illegal substances. Please refer to our rental agreement for complete details.

  • What are my payment options?

    We offer several options. The best option that we recommend is to set up Autopay account. Select a credit card you would like to keep on file and the system will automatically run your card on the due date. The advantage is there’s no hassle in remembering to pay your bill and this decreases the chances of getting charged late fees. You can also call us and pay over the phone, pay online, or mail a check to our main office in Millcreek City.

  • When is my payment due date?

    Payments are due on the 1st of the month for all customers. Customers are paying for the current active month and will be paid through until the end of that month.

  • What if I can't pay my bill?

    If a customer is unable to make a payment, there is a delinquency process. Gate codes are suspended on the 6th day of the month as well as a $15 Late Fee gets added to your account. If the account is still past due on the 15th of the month, the unit gets overlocked, and a $30 late fee gets added to the account. Once the account hits 30+ days late, customers run the risk of their lock getting cut and unit being inventoried for auction. When the 1st of the next month arrives, another month will be owed on top of the past due amount. At 35 days past due, a $150 lien fee gets added to the account and we start the Notice of Lien process on the unit and prepare it for auction. The customer is increasing their chances of losing their items in storage if the account is not brought current before the official auction date. Please refer to the rental agreement for complete details.

  • Why do is there an extra lock on my unit?

    The “overlock” (company lock) is placed by the 15th of the month if payment has not been received. Once payment is made current, the overlock is easily and quickly removed

  • When do past due accounts go into auction status?

    They are officially in auction status on 35 days past due. A Notice of Lien is both emailed and mailed out to the customer. The contents of the unit will be sold at auction 30 days after the notice is sent based on the postage date on the letter.

  • Do you accept partial payments?

    Yes, if the account is current and is not delinquent. If the account is delinquent, no. The amount that is past due on the account needs to be paid in full at once as partial payments do not stop the delinquency process and the customer is still at risk of losing their items at auction even if they have made partial payments on the account.

  • Do you send out payment reminders?

    Invoices are sent out to customers on the 1st of the month (even if the account has already been paid prior). Another required payment reminder is sent out on the 5th to try and avoid accounts getting the 1st Late Fee charge. Daily reminders are sent out Monday through Friday via email and SMS.

  • Is the Rental Agreement month to month?

    Yes. Customers are not required to rent for a certain period of time. However, customers only pay on a month-to-month basis and not by day or week. Once the full month is paid, the customer is renting from the beginning of that month to the end, regardless of when they move out.

  • What is the process for moving out?

    We require a verbal or written notice of move out 10 days prior to the moveout date. Upon your moveout date, the customer needs to remove all items they stored inside the unit and take their lock off. The lock is for them to keep. Customers also need to sweep out the unit after vacating. Once the customer empties the unit and the lock is off, management can confirm move out is complete. If the lock is still on the unit and/or personal items are still inside the unit or around the unit, the customer is still obligated to the lease agreement. The customer also remains at risk of being charged a cleaning fee.

  • Do you offer junk removal services?

    We do not provide junk removal services, and we do not have a dumpster on any of our properties. It is the customers responsibility to remove all items they bring onto the property or place inside their unit. If any items are left outside of the unit, the customer is subject to a trash/junk removal fee which will be charged automatically.

  • How do I know what unit size is good for me?

    We offer a Size Guide on our website that we encourage customers to review before renting. If you remain uncertain, we can also show units that would work best. Some of our locations may require an appointment so please call or text in advance to evaluate your options. If you rent a unit and the unit is too small or too big, we can transfer you to the correct size at no additional charge.

  • If I lost my keys, how can I get my lock off my unit?

    That isn’t a problem. Call or text us so we can assist. We will need to cut the lock, or you can have a locksmith remove it at your expense. Customers are strictly prohibited from cutting their own locks.

  • Why isn’t my gate code working?

    You will want to contact our office to ensure your account is current and not delinquent. You may also want to make sure the code is being entered correctly. If the gate still doesn’t open, this might be an issue with the gate or the operating system, thus requiring further management involvement.  We are prompt to resolve all gate-related problems

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